Bradford Mercantile is proud to provide you with a tasteful collection of primitive and colonial accessories for your home. Every item in the Bradford Mercantile web store has been photographed in a neutral, color balanced environment to offer an accurate depiction of the product. We carefully pack and ship every item with utmost care to ensure that it arrives in your home in original condition.
If we have made an error with your order we will be glad to exchange it for a replacement item. We will pay for return shipping. Please contact .(JavaScript must be enabled to view this email address) or call 401-289-2102 to report a problem with your order and discuss return arrangements.
We make our best attempt to give all pertinent descriptors about every item (size, color, scent,.etc..). If you wish to return an item it must be returned in salable condition in the original packaging. Shipping expense is the responsibility of the customer. Customers returning an item will receive a store credit for the value of the item if returned within 30 days and will be issued in the form of a coupon code redeemable via the website. Please contact .(JavaScript must be enabled to view this email address) or call 401-289-2102 to discuss return arrangements before sending.
If you received items damaged during shipment please send an email to .(JavaScript must be enabled to view this email address) or call 401-289-2102. Please include your order number and a description of the damaged items. We appreciate a photo of the damaged item and its packaging so we can prevent future mishaps.
All purchases of items on sale are final. No credit will be issued unless the items are received damaged. All purchases of seasonal items are final. No credit will be issued unless the items are received damaged.
Doesn't it bother you when companies sell your name to other companies? It most certainly bothers me! As a busy shopkeeper I don't have a lot of time to weed through junk mail just to find my bills. And if I receive one more marketing phone call about getting a satellite dish I just might scream. We don't even have a television in the shop! I truly appreciate the trust you have placed in me as shopkeeper and assure you that Bradford Mercantile will never disclose personal information about its users and customers to any third party. Nothing is more important to me than your loyal business and respect.
Thank You, Shopkeeper Terry
Bradford Mercantile collects only individually identifiable information absolutely necessary for the transaction or our internal records. We welcome customers sharing photos and/or stories with us. We always like to see how your purchases are being displayed in your home. All such submissions will be kept private unless we have your expressed intent that they may be used in marketing materials or website postings.
We collect the ip address of visitors to our website, the email addresses of those who communicate with us via email, the email addresses of those that sign up for our mailing list, aggregate information on what pages customers access or visit, and any information customers volunteer.
Our shop site uses an order form for customer purchases. Financial information, such as a credit card number, is used for order processing only. Through this form, we also collect contact information. This is used to send the orders, and our newsletter and information to our customers, unless an opt-out is requested. Customer contact information may also be used when there are questions regarding an order. Users may decline future mailings by clicking on the unsubscribe link in any shop mailing.
Our shop site uses cookies stored on your computer to keep shopping cart information during your visit. This cookie does not store any personally identifiable information.
The information we gather is used in-house to help us create a better and more effective shopping experience for our customers. Understanding typical navigational patterns helps us improve website efficiency and provide a more pleasant future visit. Understanding typical purchase patterns helps with inventory control and new product selections that we think customers will enjoy.
We truly have our customers' best interests at heart…Terry is constantly on the lookout for your favorite colonial and primitive wares and can find the best possible items for your home by looking at the information we have gathered.
We take great care to be sure that this site has the security necessary to prevent the loss, misuse and alteration of the information under our control. This site uses a properly installed PCI compliant environment using SSL encryption to capture financial information. No financial data is stored on our servers, only those of the credit card processor.
If you have any questions about this privacy statement, the practices of this site, what Terry is doing in the shop today, or anything else, you can contact Bradford Mercantile at: .(JavaScript must be enabled to view this email address)
